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DO YOU HAVE QUESTIONS?
WE HAVE THE ANSWERS!
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| Q. |
Do you sell your
products to individuals? |
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A. |
No, we do not sell
merchandise to the general public. |
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| Q. |
Do you make plastic
portraits? |
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A. |
No, our research has
proven that plastic, acrylic or carbonite materials are not UV
resistant enough to provide protection to an organic photo.
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| Q. |
Have you made plastic or
acrylic portraits in the past? |
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A. |
No, we have been using
plaques of real porcelain for three generations, since we started this
business. |
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| Q. |
What is your turn around
time? |
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A. |
Upon receipt of your
order, our normal delivery dates are 4 work days service for black &
white pictures and 6 work days service for colored ones.
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| Q. |
How do I install your
portraits? |
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A. |
We offer high quality
bronze frames for surface mounting. Many of our customers are
successful at mounting our portraits in a shallow relief with pure
silicone, epoxy or a mortar mix. Other clients use double-sided
adhesive tape (3M VHB TAPE). |
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| Q. |
Is it possible to choose
among many designs of bronze frames? |
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A. |
Obviously! We offer
frames in an oval, rectangular and round shape. In our catalogues, you
will be able to find 26 different designs of bronze frames. The
numerous sizes available go from cm. 5 x 7 up to cm. 18 x 24. |
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| Q. |
Can you supply bronze
frames with cover? |
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A. |
Sure! We produce solid
stylized bronze frames with cover for oval photo-porcelains size cm. 5
x 7, cm. 7 x 9, cm. 8 x 10 & cm. 9 x 12. |
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| Q. |
Your sizes are expressed
in “cm”. Is it possible to convert them into “inches”? |
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A. |
Yes, it is possible. To
convert cm. into inches, simply multiply
cm x 0,3937. Vice versa, multiply inches x 2,5400. |
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| Q. |
How can we send you our
orders for photo-porcelains? |
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A. |
U.P.S. or Federal
Express, etc. Fill out the order form properly. |
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| Q. |
What kind of original
photo do you prefer? |
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A. |
Send the best liked,
good, clear studio portrait, snap-shot, passport picture, either in
color or black & white. Be sure the face is not too small. Please,
send the highest quality photo possible. Do not cut or mark original
pictures. |
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| Q. |
Why don’t you guarantee
the traditional gold fillet? |
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A. |
Due to technical
problems, the traditional gold fillet border cannot be done at 900°C,
but only using lower temperatures. Therefore, it does not integrate
with the plaque. For this reason, after carrying out some feasibility
studies, we successfully reached our goal of creating a “photographic
gold fillet border”, which can be done at 900°C and it is consequently
indelible as a photographic image. On the other hand, the photographic
gold fillet border is not as bright as the traditional one and it has
a color tending to yellow. Please, notice that, on black & white photo
porcelains, we will still add the traditional gold line. |
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| Q. |
Do you archive my image? |
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A. |
Yes. We archive all
images for 3 months after shipping an order. |
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| Q. |
Will you return my
photograph? |
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A. |
Yes. We return the
original pictures together with the photo-porcelain. |
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| Q. |
What size photograph do
we send? |
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A. |
We can scan any size. We
will reduce or enlarge your most cherished pictures. |
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| Q. |
Can I have the
background of my picture changed? |
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A. |
Yes. For a nominal fee,
we remove the background and we replace it with a photo canvas. |
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| Q. |
I want lettering
added to my portrait. Can I do it? |
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A. |
Yes. We add lettering
for a nominal fee. |
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| Q. |
Do you charge for
shipping? |
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A. |
Yes. We normally ship
our photo porcelains and bronze frames by air mail. |
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| Q. |
Do you offer “overnight”
shipping? |
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A. |
Yes. We use U.P.S. at
our rates or we can use your account number. |
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| Q. |
Can I get a portrait for
a pet marker? |
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A. |
Yes. We make pet
portraits too. |
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| Q. |
How long have you been
in the memorial business? |
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A. |
We have been in the
memorial business since 1924. For three generations, the name ROSSATO
has been synonymous with photo porcelains of lasting quality. |
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| Q. |
Does ordering
photo-porcelains in Italy require long waiting times? |
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A. |
Absolutely not. We
perform the work in 4 - 6 days. Taking into account the average
shipping times (arrival in Italy & return to the country of origin),
you normally receive the photo-porcelain within 15 – 18 work days from
the time of the order. |
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| Q. |
Is it possible to send
photo through Internet? |
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A. |
Yes. We suggest you use
compressed files like JPG to reduce the size and to send the picture
quicker. In any case, we cannot accept complaints for photo porcelain
reproductions when using this system, because it is impossible to
confront the original photo with the one we receive via e-mail. |
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| Q. |
Besides bronze frames,
do you offer other items made of bronze? |
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A. |
Yes. We offer a complete
range of items made out of top quality bronze.
In particular:
a) solar lamps, candle-lit, electric;
b) flower vases;
c) decorative plaques;
d) statuary;
e) urns.
Ask for additional information. |
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| Q. |
Can the photo-porcelain
you offer be applied to funeral urns? |
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A. |
Of course. Our
photo-porcelain can be applied with or without frames to the urns with
flat sides. |
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| Q. |
Is there an extra charge
for two or more people in a photograph? |
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A. |
Two or more people on
one original picture will be done at NO extra charge. |
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| Q. |
Is it better to send a
vertical or a horizontal photograph? |
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A. |
Both can be used. It is
always better to send a horizontal picture for a horizontal plaque and
a vertical picture for a vertical plaque. |
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| Q. |
Why are the reproduced
colors on the photo-porcelain not exactly the same as those on the
original picture in some cases? |
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A. |
The colors used for
photos are a different material than those used for the photo
porcelains. The colors used for the photo porcelains must be resistant
to temperatures of over 800°C. Do not trust a photo-porcelain
that has colors which correspond exactly to the original picture; they
are probably colors which have been added at a later time and baked at
low temperatures, therefore bound to disappear in a short time! |
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| Q. |
How can I get the
photo-porcelain faster? |
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A. |
It is important to
choose the postal service right for the type of urgency, both for the
original photo and for the photo-porcelain. Alternatively, paying
higher fees for express services like U.P.S. or Federal Express will
speed up the times. |
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| Q. |
Can a black & white
photograph be made in color? |
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A. |
Yes. We can have a black
& white photograph made into a color memorial picture. |
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| Q. |
How can you modify the
background of the photo? |
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A. |
Simply request a
background change, indicating which one in particular you would like
to have (you can choose among the backgrounds that we offer or you can
send your own illustration along with your photo). |
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| Q. |
Can the sculptures made
of white Carrara marble be modified according to the clients’
wishes? |
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A. |
Yes. The sculptures made
of white Carrara marble, which are all sculpted manually upon request,
can be modified according to the customer’s wishes. |
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| Q. |
Are the sculptures made
of white Carrara marble exactly like the Illustrations? |
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A. |
Since we are dealing
with hand-crafted works and commercial sculptures, there is a
close correspondence between the sculpture and the illustration, but
they will never be perfectly identical. Each sculpture has its own
particular features and the sculptor can obtain similar, but not
identical, sculptures at two different times. |
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| Q. |
Is the white Carrara
marble resistant to the atmospheric agents? |
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A. |
Like all natural
materials, with the passing of time, even the white Carrara marble is
slowly worn down by the atmospheric agents, but do not forget that the
duration of the works in white Carrara marble is measured in
centuries, not years! |
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| Q. |
Is it possible to order
a white Carrara marble sculpture representing a subject proposed by
the customer? |
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A. |
Certainly. The client
must send us an illustration or design of what he/she wants.
Before completing the work, we will send some photos of the sculpture
in order to allow the customer to intervene and make minor
adjustments. |
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| Q. |
Can items made of
synthetic marble be placed outdoors? |
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A. |
Yes. Items made of
synthetic marble can be placed outdoors. Because it is a mix of 70%
marble powder and 30% special resins, the resistance and duration over
time are equal to, if not superior to that of marble. |
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| Q. |
Can I ask for synthetic
marble items which are different from those illustrated? |
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A. |
Yes, it can be done,
but, in order to cover various costs of models and molds, we will need
to charge more than what we would normally do. |
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| Q. |
Can hand-painted items
made of synthetic marble be placed outdoors? |
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A. |
No. In such a case, the
colors applied are not baked at high temperatures and could therefore
change. They are especially suitable for covered areas and indoors. |
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| Q. |
How can you guarantee
items made of marble, synthetic marble and other large items not
shipped by post from the risk of damage? |
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A. |
Upon receiving the
material, it is important to make sure that the packaging is still in
good condition. Be sure to always sign the shipping receipt with
caution and check the goods. If the merchandise has undergone damage,
immediately inform the shipping agent. The insurance company will pay
for the damages.
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Imaging
Technology
